Legal

REFUND POLICY

Last Updated: July 11, 2026

This Refund Policy explains when and how refunds are issued for payments made on SocioMee AI ("SocioMee AI"). It should be read together with our Terms & Conditions, Section 7 (Payment & Subscriptions).

1. General Policy

✦All payments are processed securely through Razorpay (for customers in India) or Lemon Squeezy (for customers in the United States and all other countries), depending on your location
✦Subscription fees are non-refundable once the billing period has started
✦No refunds are issued for partially used subscription periods

2. Recurring Subscription Billing

How your subscription renews depends on which payment processor served your location. For customers in India, Pro and Premium plans use Razorpay Autopay: when you subscribe, you authorize an e-mandate that automatically charges your payment method on each renewal date (monthly or annually), and you will receive an advance debit notification from Razorpay before each charge, as required by RBI regulations. For customers in the United States and all other countries, subscriptions are billed automatically by Lemon Squeezy on each renewal date using the card on file; Lemon Squeezy will email you a receipt after each successful charge.

✦You may cancel your subscription at any time via the Plans section in your account dashboard, or by emailing [email protected] from your registered email
✦India customers may also cancel the mandate directly via your bank's net banking or UPI app under mandates or autopay settings
✦Cancellation stops future charges but does not refund the current billing period already paid
✦Your plan remains active until the end of the period you paid for

3. Credit Top-Ups

Non-Refundable

✦Credit top-up purchases (Starter Pack, Value Pack) are one-time charges and are not recurring
✦Top-up credits are strictly non-refundable once they have been added to your account
✦Top-up credits are only available to users on an active paid plan (Pro or Premium)
✦Unused top-up credits do not carry over if your paid plan lapses or is cancelled

4. When You ARE Eligible for a Refund

✦You were charged more than once for the same transaction (duplicate charge)
✦Your payment failed but the amount was still deducted from your account
✦You were charged an incorrect amount due to a technical error on our end

To request a refund for any of the above, email [email protected] within 7 days of the charge, including your payment reference ID (visible in your Razorpay or Lemon Squeezy receipt, or in your SocioMee AI billing history). Verified duplicate or erroneous charges are refunded to the original payment method within 7 to 10 business days.

5. Cancellations

Canceling a subscription stops future autopay charges but does not refund the current billing period. You retain access to your plan's credits until the end of the period you already paid for. See our Terms & Conditions, Section 8, for full details on cancellation and autopay management.

6. Contact Us

For any billing questions, disputes, or refund requests, reach out to [email protected]. We aim to respond within 2 business days.